Refund policy

We want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your item, subject to the conditions below.

ELIGIBILITY FOR RETURNS

To be eligible for a return, the item must be unused, unworn, in the same condition in which you received it, with original tags and packaging where applicable. You may also need your receipt or proof of purchase.

To request a return, please contact us at idabuasmae@gmail.com before sending anything back.

Do not send an item back without first contacting us and receiving return instructions. Because our products may be fulfilled by different suppliers, we will provide the appropriate return address and instructions after reviewing your request.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when you receive it. Contact us as soon as possible if your item is defective, damaged, or if you received the wrong item.

For damaged, defective, or incorrect items, please provide photographs or other information that may help us evaluate the issue. If your claim is approved, we will work with you to provide an appropriate solution, which may include a replacement or refund.

NON-RETURNABLE ITEMS

Certain items may not be eligible for return, including perishable goods, personalized or custom-made products, and certain personal-care or hygiene products.

If you are unsure whether an item is eligible for return, please contact us before making a purchase or requesting a return.

SALE ITEMS

Sale items may be eligible for return unless otherwise stated on the product page or at checkout. Any applicable return conditions will be communicated before purchase.

REFUNDS

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow your payment provider additional processing time for the refund to appear in your account.

If a return does not meet our return conditions, we may decline the refund.

RETURN SHIPPING

Unless an item is defective, damaged, incorrect, or otherwise approved by us, the customer may be responsible for the cost of return shipping.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or agreed to by us.

EXCHANGES

If you would like a different size, color, or product, please contact us first. Depending on the product and supplier, we may recommend returning the original item and placing a new order.

EUROPEAN UNION CUSTOMERS

If you are located in the European Union, you may have additional rights under applicable consumer protection laws, including the right to cancel certain purchases within 14 days of receiving the goods. These statutory rights apply where required by law and are not limited by this policy.

CONTACT US

If you have questions about returns or refunds, please contact us at idabuasmae@gmail.com